Trust Starts with the Small Stuff (Ep. 4)

In one post-merger integration, our team got asked where the water cooler was. So we found one and put up signs.

That’s when I realized: trust doesn’t start with milestone charts. It starts when people see you in the trenches with them. We weren’t just planners, we were part of the team from day one. That meant that they trusted us when the stakes were high.